As you will appreciate from the graphic above, finding that the National Rail Enquiries couldn't answer a straight questions yesterday (see earlier post), about train services without giving the wrong answer, least not those posed by my family, or it seems anyone else, I thought I'd try again, having heard some real "porkies" yesterday.
National Rail Enquiries invites you and I to ask Lisa and from her photograph she looks helpful enough, so I thought I'd start by asking her Why can't you give honest reliable information about Southeastern trains?, as you'll see, above, she swerved the first question, answering one that hadn't been asked.
Shall I try and make it simple?
I'm sorry, I don't understand what you mean. Could you please rephrase it for me?
I find it easier to understand short sentences and keywords.
Why can't you give accurate information for Southeastern trains?
Lisa says: Nothing
If you don't know who does?
I've been programmed with lots of information, so I hope I'm giving you the right answer.
Could I speak to your manager?
I'm loading our Feedback page, which will point you in the right direction to let us or a Train Operating Company have your feedback.
It sounds like you want to pass some kind words of thanks to us about travelling by train. It's nice when someone goes out of their way to say a few kind words of praise about someone.
I'm struggling to grasp what you mean. It might help if you use just a few keywords to explain what you're trying to find out.
I have to say that the complacent and dare I say, contemptible attitude shown by the rail industry toward consumers comes as no surprise and in reality I wonder if after nearly 20 years of privatisation anything has really changed since BR days, yes large heaps of money are being handed to commercial companies however they still seem to exude that public sector attitude of arrogance that somehow their doing us a favour and we the customer should be grateful for any service.